Below are some of our most frequently asked questions!

1. How can I be seen in the office?

Please call our office at (337) 668-4141. Our staff will schedule an appointment that is convenient for you. Same day appointments are almost always available. We accept nearly all major insurance plans including Medicare and Medicaid as well. For any Medicaid holder, please call your Bayou Health plan and request PCP (Primary Care Physician) for either Michelle Sonnier or Crystal Landry of Fleur De Lis Family Healthcare of Cankton LLC.

2. What do I have to do when I'm sick and the office is closed?

For any EMERGENCY, please call 911 or go straight to the nearest Emergency Room. Call our office at (337) 668-4141 and you will be automatically directed to our answering service. The on-call provider will be able to give you advice, but medications cannot be prescribed from the phone call encounter.

3. How do I get established as a patient?

Simply call us at (337) 668-4141 and have your medication list and insurance information ready. We will review your patient history and work with your insurance to update your PCP to one of our providers on staff.

4.Why do I need an insurance card and medications at each visit?

This helps us ensure the accuracy of your information.

5. What do I have to do when my child has colds?

There is no recommendation for cold medicine for kids under 4 years old. Otherwise, please get tylenol (Acetaminophen) or Motrin/ Advil (Ibuprofen) for fever control by following the dosage directed on the box.

6. Is Fleur De Lis Family Healthcare clinic open weekends?

Starting November 21st, 2020, Fleur De Lis Family Healthcare clinic will be open on Saturdays from 8:00 AM - 1:00PM. Our clinic is also open Monday through Thursday 7:00 AM - 5:00 PM and Fridays 7:00 AM - 3:00 PM. We are closed for all major U.S. holidays: New Year's Day, Martin Luther King Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.

7. What do I have to do when I need a prescription when the office is closed?

We encourage you to call during normal office hours and give us enough time to set you up for a prescription refill. The on-call provider has limitations in prescribing medicine from phone call encounters after hours. Please remember our office policy is to allow a minimum of 48 hours for all medication refill appointments and for processing of prescriptions so that you do not run out of medication. There may be extenuating circumstances where we may need to see you in the clinic before we prescribe a refill for a certain prescription. This may be, but not limited to, the amount of time since your last visit, the type of drug that is prescribed, or the type of healthcare service that is being addressed."

8. What do I have to do to get a referral to a specialist?

In order to establish the reason of the referral to the appropriate specialist, we need to see you in the office and have the proper documentation for them as well as your insurance provider. This also makes it easier for us to find a specialist that fits your insurance plan.

9. How can I get a copy of medical record or medical excuse?

For a medical record copy required by the court of law, please let your attorney contact us. If it is for another medical office, we need a written consent to release records and we will send it directly to the office directed. For a copy of a medical excuse: Unfortunately, we can not give you any copy due to the risk of forgery that was brought up by Truancy Department, so please do not lose your medical excuse once it's given to you.

10. Why do you have to have medications prior to establishing?

There are some medications that the physician has to monitor frequently, so we have to limit these types of medication to ensure we can safely monitor.

11.What would result in a patient being dismissed?

Our clinic tries to avoid dismissing patients. Some of the common causes include
• Rude and/or unpleasant comments to staff including foul language. This is true for in person or on the phone.
• Multiple missed appointments without calling ahead to reschedule.
• Failure to show or non-compliance to a specialist with a referral made. These referrals require a lot of staff resources to arrange.

12. Who should I talk to if I have a complaint?

Even though we try to satisfy our patient's needs, we know at times patients may not be happy with their care. We understand there are always opportunities for us to improve. If you do have a complaint or a suggestion, we encourage our patients to address them with our office manager Nancy. We ask that you please give us a chance to make it right prior to reacting on social media. We have experienced some complaints on social media, and at times they were inaccurately. We always protect a patient's privacy and therefore, we will not acknowledge or comment to specifics or even acknowledge someone is our patient. However, if we are aware that someone isn't happy with our services, we will help them take the first step of finding a new provider. Everyone should find a provider they are happy with, even if it is not us.

13. I am the owner of a local company and need a physician to care for my employees. What's the first step in having your clinic care for my company?

Please call and we can arrange a meeting with our office manager to see if we can satisfy your needs. Most services are easily done in the clinic.

14. Will I need to bring my medical records if I am a new patient?

If you are a new patient, Fleur De Lis Family Healthcare staff will assist you with getting your records from other providers, however, it will save you time if you're able to bring your records with you on your first visit. You'll be asked to sign a consent form to release your records from you're previous provider.

15. Will my insurance cover the care and services at Fleur De Lis Family Healthcare clinic?

Our clinic routinely submits claims to the different insurance carriers. Please contact your insurance company to verify medical coverage. Often, your insurer's customer service number is printed on the back of your insurance card.

16. Can I bring my child?

You can bring children with you to your appointment. Many visitors find it convenient to bring a responsible person along to watch children during your appointments.

17. Are family members allowed to come to my appointments?

Family, friends, neighbors and relatives are welcome at Fleur De Lis Family Healthcare clinic.